“On-site in 90 minutes when heavy wet snow overloaded our scuppers”
When we got 14 inches of wet snow followed by a freeze in St. Paul, our parapet scuppers froze solid and water started ponding 5 inches deep over our anchor tenant. Their winter crew came out the same afternoon with low-pressure steam equipment, cleared the drains and scuppers without puncturing the PVC membrane, and set up our semi-annual maintenance plan.